Delete your Hi Fam AI account

You can delete your Hi Fam AI account and all of your children’s data at any time, in the app, on the web, or by emailing us. No app download needed.

Hi Fam AI, by Hi Fam LLC  ·  Last updated 28 September 2026

1.Delete it in the app

• Open Hi Fam AI and go to the parent area (enter your parent PIN if you’ve set one).
• Open the menu and choose Account.
• Tap Delete my account & data, type DELETE to confirm, and tap Delete everything.

Your account and all of your children’s data are deleted immediately, and you are signed out.

2.Delete it on the web

If you no longer have the app installed, sign in at app.hifam.ai with the same email, Google or Apple account you used in the app, then go to Account and follow the same steps: Delete my account & data → type DELETE → Delete everything.

3.Ask us by email

If you can’t sign in, or would rather we do it, email hello@hifam.com from the email address on your Hi Fam AI account with the subject “Delete my account”. We may reply to confirm the request comes from the account holder. We will delete the account and all of its data within 30 days of confirming, and email you when it’s done. If you have a web subscription, we will cancel it for you; subscriptions bought through the App Store or Google Play must be cancelled in your store account.

4.What gets deleted

• Your account: name, email, settings, parent PIN, email preferences, notification tokens, and how-you-found-us details.
• Every child profile and everything in it: profile details and photo, values and guidance, learning needs, filters, schedules and limits, and Hi Fam AI’s memory.
• All conversations, including saved and flagged ones, and your notes on them.
• Documents, projects, study notebooks, homework assignments, screen-time records, insights, reports and usage records.
• Your co-parent invitations and any feedback you sent from the app.
• Your sign-in with our authentication provider (Google Firebase).

Co-parents: if the family’s main account holder deletes the account, any co-parents keep their own sign-in but lose access to the family and its data. If a co-parent deletes their account, only the co-parent’s own account is removed; the family and its data stay with the main account holder.

5.What may be kept, and for how long

• Backups and logs. Copies may remain for a limited time in our hosting provider’s routine database backups and in server logs, until they are overwritten. We don’t restore deleted accounts from them.
• Payment records. Stripe (web), Apple (App Store), Google (Google Play) and RevenueCat keep their own records of your purchases and subscription under their own privacy policies and legal obligations. We don’t keep your billing details after deletion.
• Emails. Our email provider keeps delivery logs of emails we sent you for a limited time.
• AI providers. Anthropic and OpenAI may keep recent content for up to 30 days for abuse monitoring, under their own policies, and then delete it.
• Legal requirements. We may keep specific information if the law requires it or to resolve a dispute.

6.Deleting only some data

You don’t have to delete the whole account. In the parent area you can delete single conversations or several at once, delete one child’s profile, or set how long each child’s chat history is kept (1 week, 1 month, 3 months or forever); older conversations are then deleted automatically. See our Privacy Policy for details.