Real humans. Thoughtful answers. Whether you're setting Hi Fam AI up for the first time or troubleshooting something tricky — we'll help you sort it out.
Every message lands in a real inbox, read by a real person on the Hi Fam AI team.
hello@hifam.comWe typically reply within one business day · Monday – Friday
Most questions fall into one of these buckets. If yours doesn't, that's what the email is for.
Create your family account, set your first values, and start chatting — all in the browser, in under five minutes.
Manage your subscription, update payment details, apply a refund, or cancel at any time.
Fine-tune what Hi Fam AI will and won't discuss, add children, and customise alerts for your family.
Understand what Hi Fam AI stores, how conversations are handled, and how to export your data or delete your account.
App crashes, login issues, sync problems, or unexpected responses — let's get things working again.
Found a bug? Have a feature request? We read everything — and a lot of it shapes what we build next.
These cover about 80% of what lands in our inbox. If your question isn't here, just email us.
Head to app.hifam.ai and create a family account — your 7-day free trial starts automatically, right in your browser. No credit card needed up front; you'll only be prompted to enter payment details if you choose to continue after the trial ends.
Open the Hi Fam AI app and go to Parent Dashboard → Family values. You'll find toggles for topics like faith, content filtering, and thinking style — plus a free-text field where you can describe your family's approach in your own words. Changes take effect on the next conversation your kids have with Hi Fam AI.
Yes. Hi Fam AI is built for families, so you can add as many children as you'd like under a single subscription. Each child gets their own profile, and you can apply different age-appropriate settings for each one from the Parent Dashboard.
Hi Fam AI watches for patterns that suggest radicalisation, self-harm, bullying, or predatory contact. When something meaningful shows up, you'll get a gentle alert in the Parent Dashboard (and by email or push notification, if you turn those on), and you can read that conversation in full so you can talk about it together. The goal is to help you start a conversation, not to spy on your child. You can read more in our Flag, Filter, Frame overview.
Yes. Connections to Hi Fam AI are encrypted, there are no ads or ad trackers, and we never sell or share your data with advertisers. You choose how long each child's chat history is kept, and you can export or delete your family's data at any time under Account in the parent area. For the full details, see our Privacy Policy, or email hello@hifam.com and we'll walk you through it.
In the app or at app.hifam.ai, open the parent area, choose Account → Delete my account & data, and confirm. This permanently deletes your account and all of your children's data. Cancel any paid subscription first, as deleting doesn't cancel it. Can't sign in? Email hello@hifam.com from your account's email address. Full details are on our account deletion page.
You can cancel anytime from the Subscription settings in your account at app.hifam.ai. If you cancel during the trial, you won't be charged. If you cancel after, you'll keep access until the end of your billing period.
We want you to feel good about Hi Fam AI. If something isn't working for your family within the first 30 days of a paid subscription, write to hello@hifam.com and we'll sort out a refund — no forms, no hoops.
First, check that your values are saved in Parent Dashboard → Family values and that you've tapped Save values after any edits. If things still feel off, take a screenshot of the conversation and send it to hello@hifam.com. We take value mismatches seriously and investigate every report.
Hi Fam AI runs right in your browser on any modern device — desktop, laptop, tablet, or phone — worldwide, in English. More languages are on the way. If you'd like to know when your language lands, drop us a note at hello@hifam.com.
Straight to hello@hifam.com. Include a short description, a screenshot if you can, and the device you're using. A lot of what's in Hi Fam AI today started as a parent's email — so please, send them.
No bots, no tier-one scripts. You'll hear from someone on the Hi Fam AI team who actually uses the app.
We reply to most messages within one business day, Monday through Friday. Urgent issues get prioritised.
We stay on a thread until your question is answered or your issue is resolved. That's the whole deal.
Send us a note — no question is too small, and there's no such thing as a silly one.
hello@hifam.comReplies within one business day · Monday – Friday